Why Us
Service guarantee
IF YOU'RE NOT HAPPY, WE'RE NOT DONE!
At One Source IT Solutions, our commitment is simple: We take pride in serving businesses and organizations throughout Putnam County and the surrounding Florida region.
Our mission is to deliver dependable, high-quality IT solutions built on industry best practices, modern tools, and strong security standards, ensuring every client receives work they can trust.
What Makes Us Different
If you are not satisfied with the quality of our service, we will work to go above and beyond to change that, offer alternative solutions, or provide additional support where appropriate. We are in this with you so our work is never through until you are satisfied.
Timely Response
We strive to respond to service requests as quickly as possible. Emergency or business-critical issues receive priority attention.
Quality Assurance
If an issue is directly related to work we performed, we will address it promptly at no additional cost within the scope of the original service agreement.
Transparent Communication
We keep clients informed at every stage of a project or support request. You will always know what we’re doing, why we’re doing it, and what it costs before we proceed.
Fair and Honest Pricing
No hidden fees and no unexpected charges. All work is quoted clearly, and clients are notified of any changes before implementation.
Reliable, Professional Service
We stand behind the quality of our work. All services are performed using industry-standard best practices, modern tools, and up-to-date security measures.
Respect for Your Business and Your Time
We work efficiently, minimize disruption, and treat your workplace, equipment, and staff with professionalism.
Secure and Responsible Practices
We follow strong security standards, safeguard your information, and ensure systems are handled with care.
Commitment to Long-Term Support
We stand behind our services and remain available for questions, follow-ups, or help as your needs evolve.