F.A.Q.
Frequently asked questions
1 Can you work with my existing equipment or network setup?
Yes. We can assess current equipment, recommend improvements, and integrate new solutions with what you already have.
2 Do you offer ongoing maintenance plans?
We provide several support and maintenance options, including monthly retainers, network monitoring, system updates, and scheduled on-site service.
3 Do you work with nonprofits or community organizations?
Yes. We have extensive experience supporting nonprofits, community groups, and local government entities. Special pricing may be available depending on the project.
4 Can you take over an existing project or system someone else built?
Absolutely. We can assess your current environment, identify what’s working and what isn’t, and help bring everything up to standard.
1 What is your pricing structure?
Most projects are quoted based on scope. Hourly support rates and monthly maintenance packages are also available. All pricing is communicated clearly before work begins.
2 Do nonprofits receive special pricing?
Often, yes. We understand the budget constraints nonprofits face and may offer reduced pricing up to 20% depending on project scope.
3 Are consultations free?
General consultations are typically free. In-depth assessments, audits, or diagnostic work may be billed as a service.
4 Do you offer flat-rate project pricing?
Yes. Network setups, website builds, and similar defined-scope projects can be quoted at a flat rate so you know exactly what to expect.
1 Do you offer emergency or after-hours support?
Yes. Emergency support is available for business-critical issues. After-hours rates may apply.
2 How do I request service or support?
You can reach us through our website contact form, email, or by phone. Once we receive your request, we’ll follow up with next steps or schedule a visit.
3 Do you support both Windows and Mac environments?
Yes. We work with both platforms, as well as mixed environments, servers, networking equipment, cloud services, and mobile devices.
4 How quickly do you respond to support requests?
Response times vary based on urgency. Critical issues are prioritized. For standard requests, we aim to respond as quickly as possible during business hours, or according to contract terms.
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